Missed calls, voicemails and enquiry emails are where small businesses lose work. We automate the intake so every enquiry becomes a ticket or job with the details filled in, the right person notified and the customer told you've got it.
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What We Automate
Voicemails transcribed and turned into tickets with the caller's number, name and issue, ready for a callback.
Emails to your info@ or support@ address parsed into jobs, with replies threaded onto the same ticket.
Contact and quote forms go straight into your job system instead of sitting in an inbox.
Urgent keywords or VIP customers trigger an instant SMS or Teams alert. Unanswered tickets escalate automatically.
Real Build
We run this for our own support line. Calls are answered by an AI voice assistant that collects the caller's details and the problem. A summary is emailed to a monitored mailbox, a scheduled job on our Linux server reads it, and a support ticket is created automatically with everything filled in.
The customer gets a confirmation, the ticket appears on our service desk dashboard, and nobody has to listen to a voicemail and retype it.
We can build the same thing around your phone system, mailbox and job software, running in the cloud or on an on-site automation server.
The voice assistant's call summary is parsed into a ticket with the caller's details, issue and priority already filled in.
Customers get an email at each status change, and finished tickets are archived automatically so the board stays clean.
How It Works
A 30-minute chat about where your team's time goes. You get a short list of what's worth automating and what it would cost.
We build the workflow or dashboard, test it on your real data, and run it alongside your current process until you trust it.
Your team gets a simple guide. We monitor it, fix anything that breaks and adjust it as your business changes.
Common Questions
Usually not. Most phone systems can email voicemails or forward missed calls, and that's enough to start. If you'd like an AI receptionist to answer calls, we can set one up on your existing number.
Most help desk, CRM and job management tools, plus Microsoft 365 and Google Workspace. If you don't have one, we can build a simple ticket system for you.
They're captured and queued just the same. The customer gets a confirmation straight away and the ticket is waiting when your team starts in the morning.
Yes. Data is processed over encrypted connections and stored in your own systems. With an on-site server, call and email data never leaves your premises.
Book a free 30-minute audit and we'll show you how to capture every call, email and form automatically.